Terms and Conditions
Swingers is all about having fun and we don’t want to have lots of rules that stop this happening. However, to ensure that all our guests have a great time there are a few friendly guidelines we need you and your party to understand.
Safety & security
Your safety and wellbeing is of paramount importance to us. In the interests of everyone’s enjoyment and safety, all members of your party are expected to behave responsibly throughout the duration of their visit to the venue. The management of Swingers reserves the right to decline to honour a booking and/or eject from the premises any attendee who is seen to be drunk or under the influence of drugs; behaving in a violent, disruptive or irresponsible manner; causing a nuisance to others; or responsible for the commissioning of a criminal or civil offence.
Swingers reserves the right in its sole discretion to refuse admission to the venue and may conduct security searches on entry.
All attendees are permitted to use Swingers’s courses, facilities and equipment solely at their own risk. Those present at the venue must comply with any instructions given by staff co-ordinating activities taking place at the venue or in relation to health and safety or security matters.
All attendees must take responsibility for the safeguarding of their personal belongings while present at the venue. Swingers cannot accept liability for any loss or damage to an individual’s clothing or personal belongings.
Over 18 policy
Swingers is an over 18's venue and so guests who are 25 or younger or who are lucky enough to look under 25 years old will be asked to provide valid photo ID in it's original form on arrival as we operate a strict Challenge 25 policy. Acceptable forms of IDs include valid passports, UK driving licenses or any card with the approved PASS logo. Anyone under the age of 18 or who is unable to prove their age when requested will not be admitted and no refunds will be given.
Cancellation
If you wish to cancel or postpone we will send you an email to confirm your cancellation and, if applicable, the appropriate refund will be processed through Virgin Experience Days. To avoid additional cancellation charges, all cancellation requests must be made in writing not less than 14 days prior to the date of your booking.
Regrettably we cannot refund any bookings fees in respect of cancellations or postponements notified to us less than 14 days prior to your booking.
Postponement of a booking will be treated as a cancellation and you will still be liable for cancellation fees if you do not notify us at least 14 days prior to your booking. Please further note that we cannot accept disruption to public transport or local road networks as grounds for cancellation under any circumstances.
No credits or exchanges can be made on the day if the actual number of attendees is fewer than the number stipulated in your booking agreement.
Kindly note we reserve the right, subject to offering you a replacement date or (at our discretion) a full refund, to cancel your booking without liability in the event our ability to accommodate your party is impeded or made impossible by circumstances outside our reasonable control.